{"id":479,"date":"2021-02-02T20:49:00","date_gmt":"2021-02-02T20:49:00","guid":{"rendered":"https:\/\/eipsoftware.com\/musings\/?p=479"},"modified":"2024-04-14T15:54:05","modified_gmt":"2024-04-14T15:54:05","slug":"it-service-desk-dashboard","status":"publish","type":"post","link":"https:\/\/eipsoftware.com\/musings\/it-service-desk-dashboard\/","title":{"rendered":"IT Service Desk Dashboard"},"content":{"rendered":"\n<p class=\"has-large-font-size wp-block-paragraph\">IT Service Desk Dashboard Showing performance by group, allowing to see the tables behind the charts.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;galleryId&quot;:&quot;69d5044201565&quot;}\" data-wp-interactive=\"core\/gallery\" class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5044203af9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5044203af9\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"989\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"494\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2021\/02\/IPM-Dash-Summary-VP_2a-989x1024.png\" alt=\"\" class=\"wp-image-494\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d504420400d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d504420400d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"480\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP-997x1024.png\" alt=\"\" class=\"wp-image-480\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d50442043d4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d50442043d4\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"968\" height=\"804\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"486\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary.png\" alt=\"\" class=\"wp-image-486\" srcset=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary.png 968w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-300x249.png 300w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-768x638.png 768w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-900x748.png 900w\" sizes=\"auto, (max-width: 968px) 100vw, 968px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<!--more-->\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Dashboard Features<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dashboard is broken up into four tabs.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Summary<\/li>\n\n\n\n<li>Aging by Assignee<\/li>\n\n\n\n<li>Aging  Ticket Details<\/li>\n\n\n\n<li>Summary by VP<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Summary<\/strong> <strong>Tab<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The first tab focuses  on the age of the IT service tickets, with some simple aggregation of the values.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5044204f2d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5044204f2d\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"968\" height=\"804\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary.png\" alt=\"\" class=\"wp-image-486\" srcset=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary.png 968w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-300x249.png 300w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-768x638.png 768w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-900x748.png 900w\" sizes=\"auto, (max-width: 968px) 100vw, 968px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Aging by Assignee<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The tab provides a pivot table grouping by assignee and count of number of tickets by number of days outstanding.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5044205357&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5044205357\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"951\" height=\"755\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-by-Assignee.png\" alt=\"\" class=\"wp-image-484\" srcset=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-by-Assignee.png 951w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-by-Assignee-300x238.png 300w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-by-Assignee-768x610.png 768w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-by-Assignee-900x715.png 900w\" sizes=\"auto, (max-width: 951px) 100vw, 951px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Aging Ticket Details<\/strong><\/p>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">The tab shows the details about the tickets, and provides a link to open the ticket in the ITSM software.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d504420574f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d504420574f\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-Ticket-Details-1024x437.png\" alt=\"\" class=\"wp-image-485\" srcset=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-Ticket-Details-1024x437.png 1024w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-Ticket-Details-300x128.png 300w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-Ticket-Details-768x328.png 768w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-Ticket-Details-900x384.png 900w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-Ticket-Details-1280x546.png 1280w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Aging-Ticket-Details.png 1451w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Summary by VP  Tab<\/strong> <\/p>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">The dashboard allows you to filter by a VP, and show the service desk tickets assigned to the VP.  <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5044205976&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5044205976\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP-997x1024.png\" alt=\"\" class=\"wp-image-480\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">In addition the left chart shows a stacked bar chart, the number of tickets over the last 12 months, grouping the tickets by root cause and severity of the ticket, with a sev 1 ticket being the most important<\/p>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">The right chart shows a stacked bar chart, the number of tickets over the last 12 months, grouping by manager of the ticket and the ticket&#8217;s status.<\/p>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">The bottom two charts show the aging of the tickets by number of days to resolve the ticket.<\/p>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Additional Feature<\/strong><\/p>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">One of the additional features of the tab is that you can see all of the chart data in a pivot table format, by clicking the Toggle Chart \/ Table label.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5044205db3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5044205db3\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"989\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP_2a-989x1024.png\" alt=\"\" class=\"wp-image-481\" srcset=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP_2a-989x1024.png 989w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP_2a-290x300.png 290w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP_2a-768x795.png 768w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP_2a-900x932.png 900w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/IPM-Dash-Summary-VP_2a.png 1211w\" sizes=\"auto, (max-width: 989px) 100vw, 989px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>IT Service Desk Dashboard Showing performance by group, allowing to see the tables behind the charts.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[42,7],"tags":[46,39],"series":[],"class_list":["post-479","post","type-post","status-publish","format-standard","hentry","category-visualization-dashboard","category-visualization","tag-dashboard","tag-visualization"],"_links":{"self":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts\/479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/comments?post=479"}],"version-history":[{"count":5,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts\/479\/revisions"}],"predecessor-version":[{"id":623,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts\/479\/revisions\/623"}],"wp:attachment":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/media?parent=479"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/categories?post=479"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/tags?post=479"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/series?post=479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}