{"id":497,"date":"2021-01-28T21:47:00","date_gmt":"2021-01-28T21:47:00","guid":{"rendered":"https:\/\/eipsoftware.com\/musings\/?p=497"},"modified":"2024-04-14T15:54:55","modified_gmt":"2024-04-14T15:54:55","slug":"it-ticket-backlog","status":"publish","type":"post","link":"https:\/\/eipsoftware.com\/musings\/it-ticket-backlog\/","title":{"rendered":"IT Ticket Backlog"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">IT Ticket Backlog for Prior 12 Months<\/h2>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left\"><blockquote><p>What are you working and when will you be done?<\/p><cite>Every VP ever.<\/cite><\/blockquote><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A common question for IT service desks is how many tickets are outstanding and how many hours of work does that represent. <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;galleryId&quot;:&quot;69d65cc47c22b&quot;}\" data-wp-interactive=\"core\/gallery\" class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d65cc480afc&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d65cc480afc\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"970\" height=\"714\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"500\" src=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/AppDev-Monthly-Open-and-Closed-Ticket-Trend-1-e1713044972488.png\" alt=\"\" class=\"wp-image-500\" srcset=\"https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/AppDev-Monthly-Open-and-Closed-Ticket-Trend-1-e1713044972488.png 970w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/AppDev-Monthly-Open-and-Closed-Ticket-Trend-1-e1713044972488-300x221.png 300w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/AppDev-Monthly-Open-and-Closed-Ticket-Trend-1-e1713044972488-768x565.png 768w, https:\/\/eipsoftware.com\/musings\/wp-content\/uploads\/2024\/04\/AppDev-Monthly-Open-and-Closed-Ticket-Trend-1-e1713044972488-900x662.png 900w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Backlog and Level of Effort (LOE) Chart<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The bar chart shows number of closed (tan) and open (blue) tickets per month.  The line chart is showing the backlog of tickets, and the label is showing the number and estimated number of hours (LOE) to complete the ticket.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lastly a pivot table is placed below the chart for quick summarization and or export of the data provided. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT Ticket Backlog for Prior 12 Months What are you working and when will you be done? Every VP ever. A common question for IT service desks is how many tickets are outstanding and how many hours of work does that represent.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[42,7],"tags":[39,46],"series":[],"class_list":["post-497","post","type-post","status-publish","format-standard","hentry","category-visualization-dashboard","category-visualization","tag-visualization","tag-dashboard"],"_links":{"self":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts\/497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/comments?post=497"}],"version-history":[{"count":3,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts\/497\/revisions"}],"predecessor-version":[{"id":624,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/posts\/497\/revisions\/624"}],"wp:attachment":[{"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/media?parent=497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/categories?post=497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/tags?post=497"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/eipsoftware.com\/musings\/wp-json\/wp\/v2\/series?post=497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}